ABOUT GEELONG CITY MEDICAL CLINIC IN GEELONG

At Geelong City Medical Clinic, we are fully committed to providing our patients with the highest level of care and professionalism available. With our flexible appointment system and our dedication to your health and wellness, we are the team you can trust with all your medical needs.

We want our patients to have the greatest experience during their visit, so we do our best to create a close and trusting relationship with our patients in order to help them feel more comfortable with their medical services. 

The Practice provides a health service that accommodates a diverse multicultural population including those with disability.

Patients are encouraged to use the free Translating and interpreting Service. This free service is available 24 hours a day via telephone 131 450. Further information about this is available on:

Dr Hasan-Arabic Dr Ting- Mandarin

Dr Tsagaratos- Greek Dr Tennakoon- Sinhala & Tamil

Another free interpreting service is available for patients who are deaf and use Australian sign language (AUSLAM). Their contact details are:

Telephone 1800 246 945

Website: www.nabs.org.au

It is important for you to keep our records of your current address and details updated at all times, therefore the staff may query you in relation to your data. We are committed to preventative care and may send a reminder notice via SMS message and/or mail offering you an appointment in relation to preventative healthcare. If you do not want to receive a reminder letter please notify reception staff so that we can take you off the reminder list.

Our practice provides our patients with preventive care and early case detection reminders, e.g. immunisations, annual health checks, skin checks and pap smears. Please let us know if you wish to have any relevant health reminders sent to you and your preferred method of contact; mail or phone. Some information may also be transferred to national registers (e.g immunisation data) or state and territory based systems (e.g. cervical screening) in order to improve care. Participation in research is subject to informed consent.

We have been providing health care services to the community for a number of years. For the continuing management of our patients health, we promote a systematic approach to preventative care and early detection of disease using the best available evidence. Our Community Channel Digital screens housed in both waiting rooms displays community messages and preventative care options.

There are also a range of posters, leaflets and brochures about health issues relevant to the community in our waiting areas. We also produce monthly newsletters that can be found in the waiting room, please let the front desk staff know if there are any questions or subjects you would like us to cover in the newsletters.

It is very important that you book an appointment with your doctor to discuss results of investigations you may have been asked to undertake including blood tests, x-rays and open access endoscopy and colonoscopy. A “normal” result does not necessarily mean nothing is wrong. Not all problems will show up in your results and further assessment may be needed.

The only exceptions are pap smear results as we will be sending you a letter to notify you if your pap smear is normal, or by prior arrangement with your doctor. Please be aware that if you develop abnormal bleeding or discharge in between your routine smear it is extremely important that you see your doctor as pap smears are not 100% accurate, and you may have a problem that needs treatment.

Our practice software sends out automatic SMS text reminder messages to previously registered patients mobile phones the day before a scheduled appointment. If you do not wish to be part of this system, please advise our receptionists.

GCMC's building has wheelchair access with access to amenities.

This practice has a no smoking policy.

Patient Feedback and Complaints: From time to time this practice invites patients to complete a questionnaire on their views of the practice as to how it could improve its service. This is done anonymously and completely confidentially in an endeavour to maintain a quality service. Comments can be made in our Waiting Area and can be left anonymously.

Our practice gives patients sufficient information about the purpose, importance, benefits, risks and possible costs associated with proposed investigations, referrals or treatments, to enable patients to make informed decisions about their health.